Frequently Asked Questions - The Icchorians - The Golden Blood
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Frequently Asked Questions

What exactly are the Icchorians?

The Icchorians refers to our first Self Published novel and the race of beast creatures that take on human forms to maintain peace.

How many volumes of this series are planned?

Currently, The Icchorians is going to be a 4 Volume Series. They are currently in production, and release dates will be announced via our website and social media!

What other Icchorian related projects can we expect to see?

Besides the Novels, we are currently working on an Audio Book as well as some unique merchandise related to the series.

Why are Icchorian eyes Golden?

Gold eyes are a representation of the hunger inside of them. Their inner beast (their true form) can only be contained through drinking blood, but Gold helps to suppress their Thirst.

Why do Icchorians take on the forms of Humans?

The ability was given to them by the Originator in order to promote peace between the two races (Humans and Icchorians).

Why is Rune mad all the time?

His father did not give him a toy when he was a child. . . he is still pretty mad.

What is Esclair Studios?

Our Studio is a collective of creative visionaries that have come together to provide a great experience as well as unique products. Various members of the studio come together to weave the story of the Icchorians, each contributing different aspects to the World.

To find out more about us, head over to the About Esclair Studios page.

Where is the store based?

We are based in Clarksville, Tennessee and we travel to conventions across the Southeast United States, selling our unique Wall Clocks and Artwork.

How can I contact you?

You can contact us at any time via our Contact Page.

Do you offer wholesale on your products?

Unfortunately we do not offer Wholesale at this time! Thank you for your interest in our products!

What currency are your prices in?

All of our products are priced in USD.

What forms of payment do you accept?

We accept Paypal and most major credit cards! However we only accept payments through Paypal.

Luckily, you do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Do you accept other methods of payment?

At this time, we only accept payments through Paypal on our Website. As we grow as a company we plan to offer other options.

How soon will my order be shipped?

Items ship within 3-12 business days upon receiving payment. Please contact us if you need an earlier ship date.

How do you ship orders?

We ship USPS, domestic and international. Delivery confirmation or tracking is not available for international shipping orders.

If I accidentally used the wrong address, what can I do?!

– If your order was recently placed within 24 hours please e-mail us immediately with your transaction ID. If it has not been shipped we can easily fix the label.
– If the package has already shipped you must contact the person at the address you shipped it to or wait for it to be returned to us.
– A reshipment fee will be invoiced to you before the package is shipped again to the correct address.
– If the package does not arrive at the incorrect address or does not return to us, we are not responsible for refunding and/or sending a replacement.

Do you accept returns / exchanges?

INCORRECT OR DAMAGED ITEMS – If you receive an incorrect shipment and/or damaged items, please notify us within 3 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.

If a package must be shipped back to us for refund/exchange due to damage, the customer will be responsible for non-refundable shipping cost.

– Lost, Stolen, and Undelivered Shipments:

USPS failures are not our fault or a reflection of our level of dedication to our customers. If your shipment is sent without insurance:

• Esclair Studios is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer.
• We are unable to replace or reship items purchased without insurance.
• If you want to purchase insurance you may do so by contacting us prior to ordering.

If you feel these do not answer your concerns, please do not hesitate to contact us.

Do you ship internationally?

Yes we do, however additional expenses due to customs or your country’s postal guidelines are the responsibility of the buyer. We have no control over how another country handles their post and the extra expense that may be incurred.

International packages can take up to 14-21 days after delivery due to customs.

Will you be at ___ con?

To keep up-to-date on which conventions we’ll be appearing at, follow us on social media, or check out our Full Convention Schedule for a current list of up-coming conventions we will be at!